Service Administrator
- 20th February 2024
- Careers, News
- Posted by Aoiffe McConaghy
- Comments Off on Service Administrator
Company
Over the last 38 years, Northern Lift Trucks have established themselves as a leading supplier of construction, agriculture, industrial & access equipment throughout Northern Ireland, Co. Donegal & Sligo. Our extensive range includes Manitou telescopic handlers, skid steer loaders, forklift trucks, warehousing solutions, access platforms and Hyundai excavators and loading shovels.
Role
Northern Lift Trucks are seeking to recruit a highly organised individual to support our busy service department.
This is a largely administrative role but some customer facing will be required, both in person and via phone.
Roles & Responsibilities:
- Billing service work
- Managing Service Bookings
- Contacting customer when services are due
- Coordinating with Workshop Supervisor to book in services
- Managing Service Contracts
- Follow up call after machinery delivery
- Proposing Service Contract if not already in place
- Managing Services throughout lifetime of Service Contract
- Warranty Administrator
- Managing Warranty Claims
- Registering machines for Warranty & Extended Warranty
- Managing Manufacturer’s Connected Solutions
- Accounts Payable invoice reconciliation
Candidate
Key attributes:
- Highly organised
- Excellent communication skills
- High level of customer service experience
- Proficient in Microsoft Office and other IT systems
- Experience within a Service Department, Machinery or Automotive Dealership desired but not crucial.
This role is based in our Ballinderry office. Monday – Friday, up to 40 hours per week but we are willing to be flexible for the right candidate.
The Package
Northern Lift Trucks are offering:
- Competitive Salary in a good working environment
- Access to Employee Health & Discount Schemes
- Company Pension
- Cycle To Work Scheme
Application
To apply, please email your CV to sophie.maxwell@northern-group.co.uk
Northern Lift Trucks are an equal opportunity employer.